Contact Snow Leopard AI

We’re happy to help with anything about Snow Leopard AI, from a video that didn’t turn out right to deleting your data.

Email Support

Write to support@snowleopardai.org. We answer by email.

What to Include

To help us sort it out quickly, tell us the email address of the Google account you sign in with, what you were trying to do and what happened instead. If a render failed, the reference shown on the error message helps, and so does the time it happened or a screenshot.

Common Requests

• A video with a problem. If a finished video has a problem, email us and we refund the credits that video used, in money, to your original payment method. If you used only part of a pack, the credits you haven’t used yet are refunded in money too.
• A render that failed or a photo that was refused. You don’t need to write in: a failed render is retried once for free, and if it fails again the credits come back automatically. Refused photos get their credits back automatically too.
• Account and billing. Signing in with Google, credits, packs and payments.
• Privacy. Requests to delete your photos, your videos or your whole account earlier than the automatic deletion (photos are deleted 30 days after upload).
• Rights concerns. If you believe a video made with Snow Leopard AI uses your image or content without permission, email us with the details and we’ll review it.

Website: https://snowleopardai.org